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Latest Promotion and News
2021-12-24 | OneStart Weekly
【4 mins Read】OneStart Weekly - Virtual Office Service

What other services can Virtual Office provide?


In our last blog, we talked about how Virtual Office can help you to register a valid official office address. In this volume, we will explore other services you will need, that are included in the virtual office service packages.


When your business is on the run, except from checks and bills you have to worry about, customers' services are also important for the growth of your business. However, it might be clumsy to handle phone calls, while connecting dots in your business. Customer enquiries can be tricky and time consuming. Virtual Office services could help to connect you with your customers.

At OneStart Hong Kong Business Centre, our Virtual Office service packages provide you with different coverage of custom communication service.


One major form of contact for customer enquiries would be a dial-in hotline, our Virtual Office service would provide you with a local independent phone number. In this way, you would not have to use your personal phone number as the means of contact. Our professional receptionists at the Hong Kong Business Centre will handle your phone calls according to your chosen service plan.


There are 3 types of custom communication service offered in our Virtual Office service plan.

(1) When we receive a phone call, our customer service specialists will answer the call and then alert you via your chosen means of notice: through email, through SMS, or through WhatsApp message

(2) When we receive a phone call, our customer service specialists will put the phone call on-hold, and then connect the call back to your phone for you to answer. In this way, your customer would still be phoning into the local independent phone number, but you can answer the call yourselves, whenever you are free.

(3) When we receive a phone call, the call will be directed back to your personal phone for you to answer. This is a 24hrs service, which is basically providing you with a local independent phone number, without the need to handle trivial matters with telecom companies.


OneStart Business Centre aims to provide you with all the help you would need through our Virtual Office service. Therefore, other than telephone answering, we could also help you to receive Fax and mails.

Fax will be instantly scanned and sent to you through your email (depends on which package you’ve chosen). Upon any mail delivery to your dedicated mailbox, we would also send an email to notify you. You can come to our 24hrs centre to pick them up at any time.


Interested in OneStart Business Centre’s Virtual Office services? Phone in to our hotline 3575 6888 or Whatsapp our helpful consultants! Virtual Office is one call away!