Service Process and Terms Policy
Service Process and Terms Policy
This policy applies to all services provided by the Company (including but not limited to co-working spaces, serviced offices, company secretary services, accounting, auditing, and other business support and administrative services). By making a payment through any channel (including but not limited to the website, bank transfer, electronic payment, cheque, or cash), the Customer is deemed to have read, understood, and fully agreed to all the following terms and conditions.
I. Service Delivery Policy
1. Service Confirmation
Upon submission of a service application and completion of payment, the Company will contact the Customer within 3 working days to confirm the selected service details, commencement date, and required information. Formal service will commence only after all necessary information has been received.
2. Service Delivery Methods
The delivery method and schedule vary depending on the nature of the service. Please refer to the specific application form and its respective terms for details.
3. Changes and Deferrals
Any request to change an application or defer service commencement must be submitted in writing at least 3 working days in advance. If document processing has already begun, an administrative fee of HKD 500 will be charged for any modifications. Deferred services remain subject to the Company’s “Refund and Cancellation Policy,” and paid fees are non-refundable.
II. Refund and Cancellation Policy
1. General Principles
All service fees (including prepayments for renewal services) are effective immediately upon payment confirmation and are strictly non-refundable and non-transferable to other service periods or other service items.
Special cases may be reviewed on an individual basis. If a refund is approved, the Company will deduct an administrative fee of 10% of the total transaction amount or HKD 100 (whichever is higher).
2. Non-Refundable Circumstances
Refund requests will not be accepted under the following circumstances:
– Cancellation due to changes in the Customer’s personal or business strategy, or budget adjustments;
– Failure to provide information in a timely manner or lack of cooperation, resulting in service delays or inability to deliver;
– Services that have commenced, or have been partially or fully provided (e.g., registered address setup, office usage, or commencement of document processing);
– All prepaid renewal service fees, regardless of whether the service period has commenced;
– Fees involving Early Bird discounts, renewal discounts, specific promotions, or customised packages.
3. Refund Procedure
Eligible applicants must submit a “Refund Application Form” with relevant proof. Refunds will be reviewed within 7 working days and processed within one month. The refund amount (after deducting administrative fees) will be issued to the original payer/company via email notification and e-cheque. Cash refunds are not accepted.
III. Electronic Communications Terms
Electronic Notices: The Customer agrees that communication with the Company may be conducted electronically. Bills, invoices, transaction notices, and other service-related information sent via email or website announcements shall have the same legal effect as physical copies.
Contact Information: The Customer must provide accurate email addresses and mobile numbers and regularly check their inbox. The Company shall not be held liable for any failure by the Customer to receive or read electronic notices. Notices are deemed delivered once sent.
IV. Website Terms of Use
1. All content on this website, including trademarks, images, designs, documents, interfaces, and information, is the property of the Company or its licensors.
2. Reproduction, modification, or commercial use without written consent is prohibited.
3. Improper behaviour, such as submitting false information or interfering with the system, is strictly forbidden.
4. The Company reserves the right to suspend or terminate the website service at any time without prior notice or liability.
V. Privacy Policy
1. Personal data collected (e.g., name, contact info, payment records) is used for service confirmation, statutory filings, customer support and promotional activities.
2. Customer information is used only for internal purposes and will not be sold or transferred to third parties unless:
– required by law or government authorities;
– with the customer’s explicit consent;
– to enforce or protect legal rights.
3. All data is handled in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region.
VI. Risk Disclosure & Limitation of Liability
1. Services are provided based on current professional knowledge; the Company does not guarantee specific business results, tax benefits, or approval outcomes from third-party agencies (e.g., government departments, banks).
2. The Company assumes no legal responsibility for any direct, indirect, incidental, or consequential losses arising from the use of the services, website, or its content.
3. The Company assumes no responsibility for fines or legal consequences resulting from the Customer’s delay in providing information.
4. In the event of loss caused by the Company’s negligence, the maximum liability shall not exceed the total fees paid for the specific service term.
VII. Governing Law & Dispute Resolution
These terms and all transactions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall first be resolved through friendly negotiation; failing which, the dispute shall be submitted to the courts of the Hong Kong Special Administrative Region with competent jurisdiction.